Terms and Conditions

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Table of Contents

• Article 1 – Definitions
• Article 2 – Identity of the Entrepreneur
• Article 3 – Applicability
• Article 4 – The Offer
• Article 5 – The Agreement
• Article 6 – Right of Withdrawal (B2C only)
• Article 7 – Costs in Case of Withdrawal (B2C only)
• Article 8 – Exclusion of the Right of Withdrawal
• Article 9 – The Price
• Article 10 – Conformity and Warranty
• Article 11 – Delivery and Performance
• Article 12 – Ongoing Transactions: Duration, Termination and Renewal
• Article 13 – Payment
• Article 14 – Complaints Procedure
• Article 15 – Disputes
• Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1. Cooling-off period: the period within which the consumer may exercise the right of withdrawal (B2C);
2. Consumer: the natural person not acting in the exercise of a profession or business;
3. Day: calendar day;
4. Ongoing transaction: an agreement involving a series of products and/or services delivered over time;
5. Durable data carrier: any means that enables information to be stored for future reference;
6. Right of withdrawal: the consumer’s option to cancel the agreement within the cooling-off period;
7. Withdrawal form: the model form made available for exercising the right of withdrawal;
8. Entrepreneur: the natural or legal person offering products and/or services;
9. Distance agreement: an agreement concluded via remote communication;
10. Means of distance communication: a method used to conclude an agreement without physical presence;
11. Terms and Conditions: these Terms and Conditions.

Article 2 – Identity of the Entrepreneur

Entrepreneurs: Twan Koolen & Ruud Vink
Registered address: Aletta Jacobsplein 6, 5707EH Helmond, The Netherlands
Visiting address: Eiermijndreef 6, 5764RH De Rips, The Netherlands
Phone: +31 6 46216134
Customer service: Monday to Friday, 09:00–18:00
Email: info@kiedan.eu
Chamber of Commerce: 81450419
VAT number: NL003572408B21

Article 3 – Applicability

1. These terms apply to every offer and agreement.
2. The terms are made available prior to concluding the agreement.
3. In electronic agreements, the terms are provided digitally.
4. In case of conflict, the provision most favorable to the consumer shall prevail.
5. If any provision is invalid, the remaining provisions remain effective.
6. Situations not covered shall be assessed in the spirit of these terms.
7. Ambiguities shall be interpreted accordingly.

Article 4 – The Offer

1. Offers with limited validity are clearly stated.
2. The offer is non-binding.
3. The offer contains a complete and accurate description.
4. Images and specifications are indicative.
5. Displayed colors may differ from actual products.
6. The offer clearly states rights and obligations.

Article 5 – The Agreement

1. The agreement is concluded upon acceptance of the offer.
2. Electronic acceptance is confirmed by the entrepreneur.
3. Appropriate security measures are taken.
4. The entrepreneur may refuse orders if justified.
5. Additional information is provided upon delivery.
6. For ongoing transactions, this applies only to the first delivery.
7. The agreement is subject to product availability.

Article 6 – Right of Withdrawal (B2C only)

For the delivery of products

1. The consumer has a 14-day cooling-off period.
2. The product may only be used to assess suitability.
3. Withdrawal must be communicated within 14 days.
4. After this period, the purchase is final.

For the delivery of services

1. The cooling-off period is at least 14 days.
2. The consumer follows the entrepreneur’s instructions.

Article 7 – Costs in Case of Withdrawal (B2C only)

1. Return shipping costs are borne by the consumer.
2. Refunds are made within 14 days.
3. Any depreciation due to use is for the consumer’s account.
4. No liability applies if required information was not provided.

Download the withdrawal form

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for customized, personal, hygienic, or sealed products.

Article 9 – The Price

1. Prices are not increased during the validity period.
2. Variable prices are clearly stated.
3. Price increases within three months are only legally permitted.
4. Prices include VAT.
5. Printing and typographical errors reserved.

Article 10 – Conformity and Warranty

1. Products comply with legal requirements.
2. Warranty does not affect statutory rights.
3. Defects must be reported within four weeks.
4. Warranty lapses in case of improper use.

Article 11 – Delivery and Performance

1. Orders are handled with due care.
2. Delivery takes place at the specified address.
3. Delivery times are indicative.
4. Risk transfers upon delivery.

Article 12 – Ongoing Transactions

Agreements may be terminated in accordance with statutory notice periods.

Article 13 – Payment

1. Payment must be made within seven working days.
2. Incorrect payment details must be reported immediately.
3. Late payment may result in additional costs.

Article 14 – Complaints Procedure

1. Complaints are handled within 14 days.
2. Complaints do not suspend obligations.

Article 15 – Disputes

1. Dutch law applies exclusively.
2. The Vienna Convention on Contracts for the International Sale of Goods does not apply.

Article 16 – Additional Provisions

Additional provisions may not be detrimental to the consumer.